Release policy
Support and Complaints
Product support, complaints, privacy, accessibility, and transaction-support routes.
This policy publication does not mean that checkout, provider services, deployment, or public sale is active.
FewerSteps support and complaints
PANIC Studios Przemysław Dąbrowski provides product support for access, recovery, download integrity, defects, refunds, privacy, accessibility, complaints, and incident notices. Use [email protected] once commerce is officially enabled. State the issue, requested outcome, and minimum purchase reference needed. Never send a recovery code, payment-card data, credentials, or business content.
PANIC Studios handles ordinary product-support requests in a reasonable order based on urgency, complexity, and the information available, but does not promise a fixed response time for ordinary product support. Where Article 7a of the Polish Consumer Rights Act applies, PANIC Studios answers a consumer complaint within 14 calendar days after receipt by email or another durable medium. Any shorter or otherwise applicable mandatory period remains unchanged. The online complaint service ends when the complaint is resolved, withdrawn, or no further service can lawfully be provided, without removing mandatory rights.
Refund and transaction support
The voluntary full-refund request is available during the 14 calendar days after verified payment. Separately, under the current Managed Payments provider policy, Link/Stripe may, in its discretion, refund a purchase made no more than 60 days earlier, including if requested seller information is not provided within 48 hours. This provider-controlled discretion does not create a guaranteed refund right lasting 60 days. FewerSteps remains responsible for product support.