Support and Complaints

FewerSteps support and complaints

PANIC Studios Przemysław Dąbrowski provides product support for access, recovery, download integrity, defects, refunds, privacy, accessibility, complaints, and incident notices. Use ThePanicDevelopment@gmail.com. State the issue, requested outcome, and minimum purchase reference needed. Never send a recovery code, payment-card data, credentials, or business content.

Ordinary support is handled by urgency, complexity, and available information; PANIC Studios does not promise a fixed response time for ordinary product support. Where Article 7a of the Polish Consumer Rights Act applies, PANIC Studios answers a consumer complaint within 14 calendar days by email or another durable medium. Any shorter mandatory period remains unchanged.

Refund and transaction support

The voluntary full-refund request is available during the 14 calendar days after verified payment. Separately, under the current Managed Payments provider policy, Link/Stripe may, in its discretion, refund a purchase made no more than 60 days earlier, including if requested seller information is not provided within 48 hours. This provider-controlled discretion does not create a guaranteed refund right lasting 60 days. FewerSteps remains responsible for product support.